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Privacy Policy — Global Serveis de Neteja

Last updated: May 2026

1. Who we are

Global Serveis de Neteja is a professional cleaning company based in Escaldes-Engordany, Andorra. We are the data controller responsible for the personal information collected through this website.

You can contact us at: Phone: (+376) 814 901 

2. What law applies

This policy is governed by Law 29/2021, of 28 October, on the Qualified Protection of Personal Data (LQPD) — Andorra’s data protection law, which is fully aligned with the European Union’s General Data Protection Regulation (GDPR).

The supervisory authority for data protection in Andorra is the Agència de Protecció de Dades d’Andorra (APDA).

3. What data we collect and why

We collect personal data only when you voluntarily submit it through our contact and quotation form. The data collected is:

Data Purpose
Name To address you correctly in our response
Phone number To contact you regarding your quote request
Email address To send you the quote and any follow-up communication
Service type To prepare a relevant and accurate quote
Project description To understand your needs and tailor our proposal

We do not collect any sensitive personal data (such as health, financial, or identity document information).

4. Legal basis for processing

We process your data on the basis of your consent, given when you submit the contact form. You can withdraw that consent at any time by contacting us directly.

We also have a legitimate interest in responding to enquiries from prospective customers, which is proportionate and does not override your rights.

5. How we use your data

Your data is used solely to:

  • Respond to your quote request
  • Follow up on your enquiry if needed
  • Provide the cleaning service, if you choose to proceed

We will never sell, rent, or share your personal data with third parties for marketing purposes.

6. Who has access to your data

Your data is accessible only to the team members of Global Serveis de Neteja who are involved in preparing and delivering your quote or service.

We may use trusted service providers (such as our email hosting provider) to process data on our behalf. These providers are bound by contractual obligations to protect your data and may not use it for their own purposes.

7. How long we keep your data

We retain your personal data for as long as necessary to respond to your enquiry and, if a service relationship begins, for the duration of that relationship plus any legally required retention period.

If no service is agreed, we will delete or anonymise your data within 12 months of your last contact with us.

8. Your rights

Under the LQPD, you have the right to:

  • Access — request a copy of the personal data we hold about you
  • Rectification — ask us to correct inaccurate or incomplete data
  • Erasure — ask us to delete your data (“right to be forgotten”)
  • Restriction — ask us to limit how we use your data
  • Portability — receive your data in a structured, machine-readable format
  • Objection — object to processing based on legitimate interest
  • Withdraw consent — at any time, without affecting the lawfulness of prior processing

To exercise any of these rights, contact us by phone.

9. Cookies

This website may use basic cookies necessary for the site to function correctly. We do not currently use tracking, analytics, or advertising cookies. If this changes, this policy will be updated and your consent will be sought in advance.

10. Complaints

If you believe your data has been processed unlawfully, you have the right to lodge a complaint with the Agència de Protecció de Dades d’Andorra (APDA): Website: www.apda.ad

11. Changes to this policy

We may update this policy from time to time. The “last updated” date at the top of this page will always reflect the most recent version. We encourage you to review it periodically.